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UCD Agile: the start of a continuous improvement journey
University College Dublin (UCD) is seeking to weave continuous improvement into the fabric of the university. Its director of agile, Michael Sinnott explains the university’s approach.
The importance of evidencing improvement
How do you evidence the benefits of work you have done to improve processes in your institution? The University of Strathclyde has developed a guide and training on evidencing benefits and business improvement manager Nicola Cairns shares some of that expertise in this post.
Operational efficiency: learning from Leicester City’s Premiership success
What can universities learn from Leicester City Football Club’s Premiership success? Perhaps more than you realise. On the AHUA blog, Alison Kennell, university secretary at York St John University discusses parallels identified between football management and institutional efficiency in a recent project to introduce lean processes.
David Duncan: ‘a university campus is much more than a workplace’
Registrars play a critical role in achieving change and bringing universities' disparate workforce together. The University of York’s registrar David Duncan tells Efficiency Exchange about breaking down the silo mentality and the need to increase the pace of change in higher education.
Developing efficient and sustainable buildings
A sustainable building is usually an efficient one and when new build and refurbishment projects are designed with future decades in mind, they can save money in running costs, maintenance and redevelopment. With this in mind, the University of Edinburgh is developing guidance on how building and redevelopment projects should be conducted as Andrew Arnott explains.
Making data work harder for both academic and HR staff
When the University of Bath introduced its new research information system in 2012, the aim was to ease the burden on academics and to make it easier to reuse data. Katy McKen explains how research managers teamed up with HR to create a system that they discovered had many possibilities.
Finding ‘pain points’ in the student journey
Like all service users, students have their stories of where their experience could have been improved. Jean Mutton presents some of the findings from a Jisc study seeking to identify these 'pain points'.
Jayne Dowden: ‘We’ve made steps to convince Treasury that efficiency is on our agenda’
Cardiff University has been undergoing a massive change programme along with a series of transformational projects, all this whilst continuing making a significant contribution to the economy of Wales. We caught up with chief operating officer Jayne Dowden to find out how she juggles such a challenging portfolio.
Using service design techniques to map the student journey
Some universities are attempting to map the student journey in order to better understand the student experience. In this blogpost consultant Jean Mutton explains how service design techniques can help to develop a deeper understanding about what is driving students.
Putting together a change team at Loughborough University
Loughborough University’s THELMA-award winning change team aims to ‘walk in the shoes of the customer’ and identify where business processes can be improved. Project leader Dr Anne Mumford explains how the team’s approach has delivered more efficient services in a way that empowers staff.
