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Student Voice: It’s not all about the satisfaction rates on the back of a...
This decade has witnessed huge changes across education, and a shift towards consumerist language and a marketised approach. Dr Valerie Hall says that if we want to enable student agency, we need to consider the implications of seeing student voice only as something to be ‘measured’ and benchmarked.
Why Universities Should Be Investing In Lab Sustainability
While there has been some criticism on how universities invest in their estate, there are also example of innovative practices to make buildings more ecological sound and effective. The Lab Sustainability Initiative at the University of Bristol is one of such examples.
Efficiency in a student focused world
With universities coming under growing pressure to justify how they use their resources, efficiency is back in the spotlight. But, as Simon Perks explains, the focus will increasingly be on how well institutions meet the needs of their students, while accommodating growing cost pressures.
Change agents: students driving curriculum innovation
Working with students to stimulate positive change in universities is increasingly becoming standard practice across the sector. Sarah Knight has overseen the development of Jisc's Change Agents' Network (CAN) which was set up in 2013 to support that. She reflects on this year's CAN conference and the benefits the network has spawned since its launch.
Simpler processes to support students studying abroad
When the University of Sheffield's Global Opportunities and Engagement team realised that their various admin systems had become too cumbersome, they called for help. Rachel McAssey explains how her team of lean practitioners carried out a process review that has produced many benefits including significant time savings.
How we are speeding up the PhD admission process at Brunel
Postgraduate admissions at Brunel University London have plunged by 48% since 2013/14 so Brunel took action to change how prospective PhD students apply. Jeung Lee says their new process should cut application times by over 50%.
How to convince the process mapping sceptics
Encouraging people to try different ways of working is a big problem for many HE institutions. While taking advantage of a powerful resource, the continuous improvement team at the University of Winchester also learned some valuable lessons about bringing reluctant staff on board.
Making campus safety more efficient
A government code regulating CCTV stimulated Aston University to take a fresh look at their surveillance technology. Mark Sutton explains how complying with the surveillance commissioner's code has resulted in efficiencies and savings.
VFM: it’s about the value, not the money
With higher education institutions in England being required to report annually on value for money, Simon Perks argues that universities need to raise their game when talking about what they do and how well they do it.
Service design – a people-centric approach to continuous improvement
One alternative to lean that some universities are exploring is service design. Based on traditional design techniques it can be used to solve problems by understanding the user experience, as consultant Jean Mutton explains.
