Victoria Owen
With: University of Salford
Role: Customer service manager
Victoria is a customer service manager in the Directorate of Student and Academic Support at the University of Salford. Passionate about student experience and effective leadership in HE, Victoria has worked on a number projects at the university collaborating with colleagues and students to drive improvements to service delivery.
Contact: Victoria
Rethinking student services at Salford
In 2015 the University of Salford’s student services was completely redesigned with students and staff members from other parts of the university co-creating the the new facility. In this blogpost, Victoria Owen, a customer services manager, reflects on the process and how the redesigned service works in practice.
